Enhanced Feature: Agent Commissions

The Agent Commissions section shows you a list of invoices by agent and the amount of commission owing to the agent. Previously, to help you decide which invoices to pay agents, invoices that still had a supplier commission amount that was outstanding were highlighted in red. We have now enhanced this feature further by showing invoices that have a supplier commission amount outstanding AND invoices that have a customer amount still receivable in red. Each agency has a different policy … Continue reading

New Feature: Write-Off Customer Amounts

We’ve just added a quick new feature that let’s you write-off an uncollectable amount owing from your customer. To write-off a customer receivable amount, simply do the following: From the Back-Office module, either edit the invoice (by clicking on invoice management on the left and searching for the invoice) OR click on “Customer Receivables” to get a list of invoices for which amounts are receivable and click ‘received’ next to the amount you wish to write-off. Add a customer payment … Continue reading

Training Videos: Creating Basic Invoices

I just finished producing a 3-part video to help agents get started with using the TravelOffice app. Many agencies told us that they did not have time to teach new agents and so we thought this video will certainly help. In this 3 part video, agents will learn to login, navigate the Invoice Management module, create basic invoices, and search for existing invoices. For best viewing quality, please watch the video in 720p HD on the full screen. (I know … Continue reading

Additional Payments Reports

There are many reports available in the Back-Office to help you with your accounting and managing your agency. We’ve added three more customer/supplier payment reports that should help you further, and all reports can be filtered by booking date, date received/paid and date deposited/withdrawn: Customer Payments Report – This report provides a detailed listing of all previous payments received from customers, including the booking date, date received, date deposited into the bank account, and reference information. Supplier Payments Report – … Continue reading

Enhanced Supplier Recording & Reconciliation

We are excited to inform you of some enhancements we’ve made to the “Supplier Payables” and “Supplier Commissions Receivables” section that we are certain will help save even more time when recording payments/commissions and reconciling them to your bank statement. The enhancements we made were based on feedback received from several clients and their accountants (a big thank you to all those that provided feedback). Highlights of some changes include: The ability to further sort the payments/commissions lists based on … Continue reading

Creating Invoices for Group Bookings

Many of our clients are focusing on group bookings (e.g. for destination weddings, student group travel etc.). Creating a separate travel invoice for each couple or passenger can be a daunting task (and a waste of time – time that you should be spending on more important tasks). Luckily, there is an easy way to create these invoices by creating a clone or duplicate invoice. Here’s what you need to do to create multiple invoices for a group: Create the … Continue reading

How To Generate your Invoice Register

One of the new features we added to the Merang TravelOffice system is the Invoice Register. The Invoice Register allows you to generate a list all your invoices in the system; you can even specify which fields you want to appear on the register. The Invoice Register provides most of the details on each invoice, and is a great way to keep a back-up of your invoices for your travel agency in a separate location (such as an Excel spreadsheet). … Continue reading

Customer Portrait: Centre Holidays

In this customer portrait section we look at how our customers are using the TravelOffice app in their business. Meet Michele Montgomery. Michele is a manager and a travel consultant with Centre Holidays, a large travel agency and host-agency based in Canada.   As a host-agency with a large number of agents, what were the challenges you faced with invoicing? At present, our agency consists of 160 home based agents. Like anyone using an invoicing system, our concerns were how … Continue reading

TravelOffice version 5.0

You may have noticed something new with the Merang TravelOffice system this week. We successfully launched the new version of the Merang TravelOffice system over the past weekend, and so far the feedback has been very positive. We’re very excited with the new changes as we are certain they will help you produce invoices faster, that are more professional, and that will help you manage your business better. Apart from making the system compatible with other browsers (e.g. Firefox), we … Continue reading

Recording “supplier credits”.

Question: Under the “supplier payments” section, when I try to record a payment to the supplier, I noticed a payment method called “Applied Supplier Credit”. What is the proper way of using/recording this payment method? Answer: Let’s look at this by going through an example: Example: Assume you had a booking with Air Canada (AC) with a net cost of $600. You paid Air Canada by cheque (or company credit card etc.). The customer then cancelled the booking and instead … Continue reading